Frequently Asked Questions

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Account How do I access my courses?
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After purchase, your courses appear in your account. Use the same email you used during checkout to log in. If you don’t see your content within a few minutes, check spam/junk for the receipt and then try logging out and back in.
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Getting started Are these courses beginner-friendly?
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Yes. Start with Wheel Throwing Foundations or Hand-Building Essentials. Lessons are structured in short, focused steps so you can practice along without feeling overwhelmed.
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Materials What tools do I need?
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Basic set: trimming tool, ribs, needle tool, sponges, and calipers. Each course lists specifics, plus optional upgrades depending on your technique (throwing vs hand-building).
Quick checklist
  • Clay (stoneware recommended for most projects)
  • Needle tool + wire cutter
  • Wood/metal ribs + sponge
  • Trimming tool + calipers
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Completion Do you provide certificates?
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Many courses include a certificate of completion. See the catalog for details, and make sure your profile name is correct before generating your certificate so it prints properly.
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Billing Can I get a refund?
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Purchases are generally final. If you face an issue (duplicate charge, access problems, or technical errors), contact us—we will try to help and find a fair solution.
Support contact
Phone: +1 (415) 555-0192
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